How can we help?



I had a product in my cart, but it's no longer available. What happened?

Because our products are in high demand, we operate on a first-come, first-served basis. This means you'll want to check out the items in your cart as soon as possible—if an item in your cart is no longer available, it's likely that another customer was able to successfully seal the deal before you did. But try to check back tomorrow; any stock from canceled orders goes back onsite immediately.

Are your products authentic?

Absolutely! Best Buy World was initially established in Singapore in 2007, 2009 in Malaysia and in Hongkong. Needless to say, that with the given business records, we only purchase our products with official merchants and distributors.

We can guarantee that all our products are 100% authentic.

What if I want to cancel my order?

We strictly do not accept cancellations of orders. However, you may email us at for any cancellation-related issues and we will address your concern on a case-by-case basis.

I want to edit the items in my order. Can I do this?

Once your order has been placed, you won't be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your items before proceeding to checkout, so that you're assured a worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.


What are my payment options?

We have numerous payment methods you can choose from namely: PayPal, Bank Deposit, COD, and GCash. Just select your preferred payment method upon checkout.

For Bank Deposit, you may go to any branch of Banco de Oro (BDO) or Bank of the Philippine Islands (BPI) to make over-the-counter transactions. We also accept online and mobile bank transfers for Banco De Oro (BDO), and Bank of the Philippine Islands (BPI). Kindly send a complete screenshot of the transaction in reply to These will be manually verified with our bank and internal staff, so allow us 1 to 2 banking days to acknowledge payments. Don't worry! your beauty loot is still reserved just for you!

Can't go to the bank? We also have Cash-on-Delivery (COD)! Applicable for Metro Manila orders.

How do I pay via Cash-on-Delivery?

During Checkout, select the Cash-on-Delivery (COD) option. You will then receive your Cash-on-Delivery invoice through email, which will have payment instructions and reminders.

Please remember to prepare the EXACT amount as payment for your order. Our delivery personnel will not be able to provide change.

Our Logistics staff will get in touch with you confirming your delivery details, prior to processing your order. Please reply, so we know it's a done deal. As soon as payment has been received and validated by our personnel, your items are officially yours.

All delivered orders are considered sold. We do not process any returns, exchanges and refunds due to the nature of our products prior payment. As such, we expect to receive your payment as soon as we meet you, before we hand you your order.

Just a reminder: Our stocks are limited, and in-demand. Should you fail to pay for your order, it will automatically be canceled on the first attempt and your items will be returned to our warehouse so they can be made available to other customers. Repeat offenders of this policy will render their COD option disabled permanently.

Why is the COD option unavailable?

Your address is probably not within our COD serviceable areas. Please note that COD is only available in Metro Manila for the time-being.

Can someone else pay Cash-on-Delivery (COD) for my order/s on my behalf?

Yes, but only your authorized representative as indicated during Checkout can pay for your order/s. The authorized representative must present a valid ID upon delivery or pick up of your order/s.

How do I pay via Credit Card?

You can use most credit cards on PayPal. How? Check out this article for further details. You may use PayPal using your existing account or even if you don’t have one. Whatever works for you!

How do I pay via Bank Deposit?

During Checkout, select the Bank Deposit option. You will receive an invoice email with instructions from within the day. This email contains all the details you need to complete your purchase.

You may opt to pay via Online Transfer or Over The Counter at any branch of your chosen bank. After paying, simply reply to the invoice email from with a clear scanned copy of your deposit slip or a screenshot of transfer confirmation on or before the specified deadline. A clear photo works, too! Make sure the following details are visible and clear: Reference Number, Amount Transferred, Date and Time of the transfer.

Remember the deadline! You need to send us a clear copy of your proof of payment within the invoice mentioned due date. For instance, if you received the invoice email on January 1, 2040, your deadline to send us a copy of your proof of payment is January 3, 2040. Please note that your invoice will not be confirmed if you don't send us a copy of your proof of payment.

How long does it take to confirm my bank deposit payment?

Once we've received a clear copy of your proof of payment, our Team will review and validate your payment in 1-2 business days (excluding weekends and holidays). You will be sent an Order Acknowledgement email once our team confirms your payment.

What would happen if I wasn't able to send my proof of payment on time?

If you send proof of payment after your deadline, our team will need to manually input your orders on our system, so kindly email for specific instructions and infos. Our team will handle matters like this on a case-by-case basis. 

How do I pay via GCASH?

During Checkout, select the GCASH option.  You will receive an invoice email with instructions from within the day. This email contains all the details you need to complete your purchase.

How do I know if my payment went through?

When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can't find this email in your inbox, you might want to check your spam folder, just in case.

If you didn't get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us at and we'll help you sort it out.

Get in touch

Can't find what you're looking for? Message us about any question or concern for further assistance.